He was basically having a nightmare getting setup...
and I quote
Quote:
BT Openreach will burn in Hell..
I have moved house......No Internet, No Phone Line, No Mobile Phone Signal, No Mobile Data.....BT turned up, said "oh yeah, we cannot connect you because there isn't enough connections at the Exchange...."
"So when will it be sorted?" says I.
"Er....We are reviewing the situation on the 5th March" says the Engineer.
"Sorry, say that again, reviewed? Reviewed doesn't mean Connected?".
"Er...I don't know...."
"Okay let me tell you how this works, I pay money for a Service, you provide the service. If you cannot provide the service you tell me. So right now, from a customer service perspective you are saying "Dunno" and you don't seem to care?"
".......er.....er......hmmm......I'll speak to my manager..."
"No you won't, I WILL SPEAK TO YOUR MANAGER, get him on the phone". Que a 90 minute one way transmission on Customer Service, Service provisioning, lack of investment and the fact they had 10 months notice of this requirement. Managed to get the Managing Directors numbers, (don't ask, and I won't have to lie), gave him a nice chat. Bottomline here fella's, s**t rolls down hill faster than you can push it uphill, so always put your customer complaints in at the top. If you have to lie, cheat or socially engineer situations to get information do so, but don't break the law.
I know from where I work, things that are passed down from the CEO / MD get actioned immediately, customer complaints take 9 months to escalate to the top, so mikey's tip is go for the top.
5 days and counting....No resolution (I sense I will be getting alot of Freebies out of this one before I've finished).....I have gone Cold turkey on the Internet, and I'm coming into Work early just to use the internet to buy things I need for the house from "Screwfix Direct".
I have no idea when I will be back on to play ARMA.
He's basically been unable to play since then.. real sad as he was Ex Navy (RM JTAC) and helped a lot with Mil/stuffs
